FREQUENTLY ASKED QUESTIONS

What products do you use in your cleaning?

We use products from Mrs. Meyers Clean Day product line. These products made with essential oils, biodegradable and phosphate-free. They leave a nice and fresh scent. Scent-free available. They are also the very best products we have found after testing many different brands. Bon Ami cleanser, baking soda, and white vinegar are also implemented in our cleaning routine.

Is there a guarantee?

Yes. We correct problems within 24 hours if you are not 100% satisfied.

Are you insured?

Yes, we are bonded, insured and covered by Worker's Comp. You can rest assured that you are under no liability in the event one of our workers gets hurt while cleaning your home. Your belongings are also covered in the
event of breakage.

How is your service different from others?

It might be easier to list the ways we are NOT different! We treat our employees (the Crystallizer staff) very well. They get perks such as free yoga classes and massages and we also give out bonuses for high customer ratings and for length of service.

We also have several perks for our clients, including an e-newsletter and various discounts and incentives throughout the year.

Who will be cleaning my home or office?

We assign a two or three person team to your home and every effort is made to send the same team every time. We pre-screen our people carefully and place one of the team members in the position of Team Leader, responsible for ensuring that every item on your personalized check list is cleaned to our standards every time. You will be able to rate your cleanings and provide feedback to us so that we can correct any problems and continue to improve our service.

What is your cancellation policy?

Cancellations must be received 2 days prior to scheduled service. Cancellation with one day notice is charged $30. Same day cancellation is ½ price of the appointment. If the team shows up and their services are not required/no access granted, the charge will be the full price of the scheduled cleaning.

What is your payment policy?

We accept cash, check and credit card. Many of our clients find the most convenient way to pay is to give us their credit card information and allow us to process their cleaning fees each time we clean. Cash or check are payable the day of the cleaning or in advance, by prior arrangement. We do offer an incentive to pre-pay for your cleanings — pre-pay for five cleanings and the sixth is half price!

Should I tip my cleaners?

It is completely up to you. Tipping is never expected but always appreciated. If you would like to thank your cleaners or feel that they have done an exceptionally good job, you can also give them good feedback, which allows them to earn bonuses and other prizes.

How do I get started?

Give us a call at (707) 494.6805 or email us to schedule a time for a representative to come to your home or office and give you a bid. When we quote for your job we create a personalized work order based on your cleaning needs. Then we schedule a cleaning team to your home or office and it’s as easy as that. Schedule us for a one-time cleaning or set up a regular time for us to come and start making your home or office Crystal Clear.